Frequently Asked Questions

MyClean is the right professional cleaning service for several reasons:

• Fast and Convenient Online Scheduling
• Punctual Early Morning Arrivals
• Secure Online Payment via Credit or Debit Card
• Top Flight Customer Service
• Insured, Bonded, Background-Checked, and Trained Cleaners
• Cleaners Trained in the MyClean Method
• A Customized Cleaning Experience and Inspected or Supervised Cleans (if requested)
• High Quality, Environmentally Sensitive, and State of the Art Cleaning Products
• A "One Stop Shop" for All Your Home Service Needs
• The MyRewards Program

The Get It Clean is our recommended clean for new customers. This clean includes all the services of the Keep It Clean, but also includes heavy cleaning that will not typically be required for customers with a standing bi-weekly appointment. These additional services include: dusting of blinds, wipe down/scrubbing of baseboards and bathroom tiles (including removal of built up mold/mildew, if possible), disinfecting of garbage cans, scrubbing of caked on stove tops, heavy dusting of blinds, and stain removal of counters and doors (if possible). In short, this clean thoroughly addresses every exposed surface.

** This service sets an apartment up to be cleaned utilizing a standing Keep It Clean appointment. Please see our MyClean Checklist for a comprehensive list of the services provided in this clean.

** As noted below, consistent with our environmental mission, we do not typically supply abrasive cleaners, such as "Scrubbing Bubbles" or "Comet." As such, if you believe your apartment may need these products, please purchase them or advise us in the special instructions, so we can make appropriate arrangements.

This service is intended for existing customers who have had their apartments professionally cleaned in the last four (4) weeks. It is not recommended for new customers or customers who have gone more than one month without having their apartment professionally cleaned.

*** As indicated by its name, the Keep It Clean is meant for customers who will have their apartment cleaned once every 1-4 weeks to keep a generally clean apartment looking terrific. It includes full service accents such as: dishwasher loading or unloading, garbage removal, changing of linens (if clean linens are left on the bed), cleaning and disinfecting of kitchens and bathrooms, dry mopping, wet mopping, and dusting (including blinds, under raised furniture, and in crevices of couches, loveseats, etc.). Please see our MyClean Checklist for a comprehensive list of the services provided in this clean.

*** While MyClean stands behind its work, we cannot guarantee a spotless apartment if a client books a Keep It Clean appointment, and the apartment is not generally clean.

Our Deep Clean service is for customers who need every kitchen and bathroom cabinet cleaned, every kitchen and bathroom shelf and drawer wiped, the oven cleaned, and their refrigerator cleaned, inside and out. This service is appropriate when: 1) you have been out of town for an extended period of time, and your apartment has been unattended, 2) you have had, or will be having, house guests (particularly with young children and/or pets), 3) you have had a party where your guests were less-than-kind to your apartment, or 4) you are moving in or out of a new apartment. If your apartment has a "mysterious odor," it may be in need of a Deep Clean.

MyClean provides all the products necessary for a standard apartment cleaning, including:

• Microfiber towels (fresh towels for each appointment)
• Scrubber Sponges (disinfected before each appointment)
• Swiffer disposable dusters
• Scented, non-toxic all-purpose cleaner
• Mopping solution (neutral solution safe on finished wood floors, tiles, vinyl, etc.)
• Mop (for dry mopping and wet mopping)

We do not provide abrasive/heavy duty cleaners (such as Comet, Ajax, Scrubbing Bubbles, or bleach), as these products are not in keeping with our environmental mission. However, we would be happy to use these products, and any other specialty products, if provided. All you will need to supply will be: a step stool (if you want high areas dusted/cleaned), dishwasher soap or cartridges, running water, a toilet brush, a vacuum (if you have carpets and you want them vacuumed), and any specialty or abrasive/heavy duty cleaners you would like used instead of our standard, environmentally-friendly products. If you plan to ask the cleaner to use specialty or abrasive cleaners, please include instructions in your special account instructions (e.g., where to use the products, and how much to dilute them).

* If you do not have these products, and you believe they will be needed (e.g., for a move-in clean when there will be no products at all), please call us at 855-MyClean (855-692-5326) and we will work with you to be sure we get you the products you need.

We know that some customers prefer to have the same person providing their service when possible, both for consistency and perceived security (i.e., they "trust" a particular cleaner). If you want your apartment cleaned by one person, we are happy to accommodate you. However, one of the advantages of working with MyClean is that all of our cleaners are insured, bonded, and trained. This means that the cleaning of your apartment need not be subject to the availability of a particular cleaner. Typically, when a client's regular cleaner is unavailable, we: 1) send a different cleaner, 2) follow up to confirm that the cleaner did a good job, and 3) the client ends up with two approved cleaners.

Here at MyClean, we take our obligations to both our customers and our planet seriously. As such, we use environmentally friendly products. The products we use do not contain bleach or ammonia (so there will be no unpleasant odor when you arrive home after a clean). We also use microfiber towels, when possible, to avoid the need for the use of disposable paper towels and Swiffer sheets. Nevertheless, when necessary, we use products and processes that some may consider not "green." We do this when we have to choose between: 1) using a sanitary, effective cleaning method, and 2) using a "green" product or process. For example, we use: freshly cleaned microfiber rags at every home. Reusing rags from one apartment to another would be easier (because there would be less for cleaners to carry), and cheaper! However, we do not want to transfer dust from one apartment to another, so we use clean rags in each appointment. In short, we do not sacrifice the quality of our service in the name of being technically "green."

Laundry is not a part of our regular service. However, if you have laundry in your building, we can wash, dry, and fold load of laundry for an additional $30, plus the cost of the use of the washer and dryer. We cannot be liable to damage caused to your clothes, however. As such, we recommend that this service be used only for "non-delicates" such as undergarments (other than silk or satin), linens, and socks. To avoid any confusion, we also ask that the laundry be separated and labeled. We leave the folded laundry neatly in the laundry basket.

These services are not a part of our standard cleaning service packages. However, we are happy to provide all of these services. Please contact us at 855-MyClean (855-692-5326) or contact@myclean.com for a customized quote.

All you need to do to prepare for a clean is:

• advise your doorman that we will be coming and leave a key (if applicable)
• if you would like your apartment to be part of our random inspection program (which we strongly advise), please let your doorman know that a supervisor from MyClean may be coming, and that he or she should be let in
• put dirty dishes in the sink
• if the dishwasher is clean, please leave a note on the counter advising the cleaner ("DISHES ARE CLEAN")
• put dirty clothes in the hamper
• hang up clean clothes (or leave them hung over a single chair)
• remove clutter, such as bills, mail, boxes, etc. (we want to be able to clean without disorganizing your stuff)
• take out any specialty/abrasive cleaners you would like us to use
• have a step stool (so our cleaners can safely clean high areas)
• have a vacuum (if you have carpets or rugs and want them vacuumed)
  our cleaners often have a handheld vacuum for cushions and furniture
• have a toilet brush
• have running water

For residential clients, we prefer payment via credit card, through our secure website. For residential customers who wish to pay via check, we require payment in advance. We do offer monthly invoicing to our commercial clients, although credit card payment is preferred.

You will be asked to enter your credit card information prior to scheduling your first appointment, however your card is not charged until midnight following the day of your clean.

We understand that it is a privilege to be in your home, and we are always careful. To ensure that you and your property will be protected, we carry liability insurance. In the event that an object is damaged, please notify us within 24 hours.

While every effort is made to use great care in your home, sometimes accidents do happen. Our cleaners are trained to immediately notify us if something is broken or damaged so that we can handle the situation as soon as possible. If something should break, we will immediately file a claim with our insurance provider and have it corrected immediately.

Tips are not required but are certainly appreciated by our cleaners.

That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

We always make the bed. If you want us to remake the bed with new sheets, just leave your new sheets on top of the bed.

All of our certified cleaners are carefully screened, interviewed, background-checked, and trained. Our training process typically lasts 3-5 days. Once a cleaner has been "certified," he or she is subject to random inspection by our Vice President of Operations or one of his inspectors.

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your Myclean experience and update your special instructions if you want something cleaned differently.

We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.