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Your Referral

A $25 discount will be added to your total during checkout.

MyClean
855-MyClean NYC & Chicago

Questions? Look here.

Can't find an answer? Call us at (855) 692-5326 or email contact@myclean.com!

General

How does MyClean work?

We clean. You relax.

MyClean is a cleaning company that has provided an easy way to book, schedule, and manage all your cleaning appointments online. Our cleaners are employed (not temps or 1099 contractors), insured and bonded, and trained to deliver on MyClean’s 50 Point Checklist.

Ready to relax? You can book here. Once you have booked our services, we will send one of our cleaning professionals to make your space sparkle!

Does someone need to be present?

Whether or not you're at the space during your cleaning appointment is up to you! When you make a booking, you'll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the clean. Whatever you're most comfortable with is fine.

In any case, please don't forget about your appointments. We'll remind you with an email or text message, but if the cleaner can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged a lock-out fee.

Is MyClean insured and bonded?

Yes, MyClean is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (contact@myclean.com) or by phone (855-692-5326).

Is MyClean pet safe?

We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.

Home Cleaning

Do I need to provide cleaning supplies?

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.

We do not provide:

  • Vacuum;
  • Conventional mop and bucket;
  • Step stool;
  • Toilet brush; or
  • Specialty products, including, but not limited to:
    • Heavy-duty bathroom cleaner;
    • Wood cleaner;
    • Bleach; or
    • Stainless steel cleaner.

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

What if I do not have a mop, bucket, or vacuum?

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

What if I just had renovation work done?

We provide a customized post-construction clean for these types of situations. Please contact us at (855) 692-5326 or email contact@myclean.com to coordinate this and receive pricing information.

Can I give specific instructions to the cleaners and ask for special requests?

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your MyClean experience and provide feedback submitting to contact@myclean.com.

Office Cleaning

Why get your office cleaned?

We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable).

A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!

Source: http://www.issa.com/member-benefits/value-of-clean/value-of-clean-infographic/value-of-clean-infographic-full.html

Do you clean during or after business hours?

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.

Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and MyClean will coordinate all necessary documentation with your building manager.

Does MyClean bring its own supplies and equipment for commercial spaces?

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.

Is there manager oversight?

Absolutely. MyClean takes pride in on our quality control. Our Quality Control Manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job.

How do I get an office cleaning quote?

Just click here to get started!

Great Clean Guarantee

What is the Great Clean Guarantee?

We get it right or we make it right.

If you’re not satisfied with your clean, you can request a free reclean.

How to request a reclean?

Customers can request a reclean either by email (contact@myclean.com) or by phone (855-692-5326)— as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

Please let us know where we fell short. Our customer service team will respond promptly.

How many recleans can be booked using the Great Clean Guarantee benefit?

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively).

What is and is not eligible for a Great Clean Guarantee?

Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee.

  • Appointments completed more than 48 hours ago
  • Items not included on 50 Point Checklist
  • Free cleans
  • Recleans
  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)
  • Extra services not booked for original appointment
  • Post-construction/post-renovation cleans
  • Move-out cleans

Billing

How do I pay for my clean?

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments. Tips may be given in cash form (optional).

When does my card get charged?

Your credit card will be charged at midnight on the day that your appointment takes place. You will receive an automated email with the transaction summary to notify you when and how much your card is charged.

How do I update my billing information?

To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the "Settings" section of the website.

What is your Cancellation Policy?

We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.

Do I leave a tip?

Tips are not required but are certainly appreciated by our cleaners.